TERMS AND CONDITONS

CANCELLATION / RESCHEDULE / NO SHOW POLICY

Cancellation and Rescheduling Policy

Within 48 hours:

If you cancel or reschedule your appointment within 48 hours of your scheduled time, 50% of the treatment price will be charged.

Within 24 hours or No-Show:

If you cancel or reschedule within 24 hours of your scheduled time, or fail to attend your appointment (no-show), the full treatment price will be charged.

Rescheduling Limit

Each appointment is allocated one reschedule only. Any further changes may be treated as a cancellation and subject to the applicable fees within policy time frames. 

Deposits

Any fees incurred are in addition to any deposit paid, which is non-refundable.

We appreciate your understanding and cooperation.

CONSULTATION

A £50 payment is required for a consultation booking. Bookings are not confirmed until a deposit has been made. If there is a delay in making the deposit payment, your appointment slot may be offered to somebody else. Please note, a booking will not be held for you without a deposit on file. This is the charge for our time in clinic and our advice and expertise relating to your skin care and aesthetic needs. Should you go on to have treatment in clinic the consultation fee can be deducted from the cost of your treatment or if you are booking in for future appointments will have to remain on file until you attend your last visit with us. Please note, the security deposit is non- refundable should you decide to not go ahead with treatment or if advised you are unsuitable candidate for treatment.

IF YOU HAVE PAID FOR A CONSULTATION, PLEASE BE AWARE THAT THE OUTCOME OF THE CONSULTATION MAY BE INFORMATION AND ADVICE THAT YOU ARE UNSUITABLE FOR TREATMENT AND YOU WILL NOT BE ENTITLED TO A REFUND OF YOUR CONSULTATION FEE,

IF YOU FAIL TO ATTEND A CONSULTATION OR MEET THE RESCHEDULE NOTICE PERIOD, CONSULTATION FEE IS LOST AND FURTHER PAYMENT WILL BE REQUIRED TO SECURE A FUTURE APPOINTMENT.

MEDICAL HISTORY

IT IS IMPORTANT THAT YOU PROVIDE ALL MEDICAL HISTORY ASKED OF YOU. NUAE WILL NOT BE HELD LIABLE FOR ANY DAMAGE CAUSED AS A RESULT OF WITHHELD INFORMATION OR FAILURE TO FOLLOW INSTRUCTIONS FROM THE CLINIC STAFF.

LATENESS

Unforeseen circumstances can lead to delays, we are sympathetic to this. Please try and contact the clinic if you know you are going to be delayed (if safe to do so). Any arrivals 15 minutes later than your booked appointment time may need to be rescheduled, which may result in you losing your deposit or losing a session from a pre-paid course.

PRE PAID TREATMENTS

It you pre-pay for treatments you will save an amount according to the pre-payment schedule.

There is no refund on pre-pays and they are not transferable to other individuals, treatment areas, or clinics. Pre-pays have a 12-month expiry date (less than 10 treatments) or an 18-month expiry date (10 or more treatments). EXCLUDING LASER HAIR REMOVAL. 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.

You agree to these terms by purchasing prepaid treatments.

NO REFUND POLICY

We do not offer refunds. Once payment has been made, it is non-refundable under any circumstances. However, we are committed to working with you to resolve any issues that may arise and will do our best to accommodate changes where possible, Please contact us if you have any concerns, and we will work together to find a solution.